Case Studies

Consultants are managing projects, customer relationships, software delivery, and other collaborative work using WebEx WebOffice. WebEx has interviewed many customers in the consulting field – IT consultants, management consultants, marketing consultants and so on. Here are synopses with links to the full stories about customers who are improving productivity using WebOffice.

CM IT Solutions provides businesses with mission-critical outsourced IT services. It resells WebEx WebOffice to small businesses to meet their needs for shared calendars, easy document exchange and storage, and contacts management. "We resell WebEx WebOffice to all sorts of different industries, and, we use it internally, so we have a firm grasp of all the advantages it offers." - Georgia Jones, Founder.

(ISC)2 - The International Information Systems Security Certification Consortium is the non-profit international leader in educating, qualifying and certifying information security professionals worldwide. (ISC)2 uses WebEx WebOffice to share information with clients worldwide. "If we had to develop our own company-wide intranet that offered all the functionality that WebEx WebOffice does, it would have been a significant personnel and financial resource drain." - Wilfred Camilleri, Manager of Internet and Intranet Services.

Performance Branding Services provides a wide range of services - consulting on the performance of salons, private label branding and new product introduction. It uses the WebEx WebOffice Database Manager for Customer Relationship Management. "We track customer interactions with WebOffice and keep an activity log. This way, everyone on our sales team can always see the most updated information on a particular customer." - Tania Bonchonsky, Administrative Associate.

Performance Validation provides commissioning and validation services for the pharmaceutical and medical device industries. Performance Validation uses the WebOffice Document Manager to provide project folders for teams at various client locations. "WebEx WebOffice has allowed us to engage in a wide range of groupware services without the need for an expensive Microsoft Exchange or Lotus Notes infrastructure." - Dan Kaczka, Senior Validation Specialist.

Professional Growth Systems, Inc. is a management consulting firm. It used WebEx WebOffice to coordinate the work of the Yukon Kuskokwim Heath Corporation (YKHC), the University of Alaska and TAMSCO, a technology firm based in Calverton, MD - in setting up the Alaska Medical Informatics Project. "The Alaska Medical Informatics Project was such a large project that we needed to coordinate folks throughout Alaska, as well as people in the lower 48 states. WebEx WebOffice served us well." - D. Douglas Johnson, Vice President.

Prologic Technology Group provides hundreds of small businesses in Arizona with computer consulting services. The firm uses the WebEx WebOffice Database Manager for customer relationship management. "We’ve built six great custom (CRM) databases with WebEx WebOffice for our own use, and the ease and speed of creating each of them has been remarkable." - Karl Wendt, Computer Systems Analyst.

Synergistic Systems, Inc. is a consulting firm offering ISO 9001/QS 9000/TS 16949 Quality Management Systems facilitation services. It uses WebEx WebOffice to help clients achieve their quality management systems goals. "We use WebEx WebOffice to set up Non-conformance and Corrective/Preventive Action databases for clients. We create a lot of records in these WebOffice databases and the systems never bog down." - Gary Lane, President.

The M Squared Group is a consulting firm providing data mining and database marketing. It uses WebEx WebOffice as an extranet for clients and as a central knowledge management tool. "We are basically using WebEx WebOffice as the central repository for all the critical knowledge of the company. It's our operations center." - Mark Price, Managing Partner.

Vector Space is a consulting firm that delivers decision support systems to private-and public-sector organizations. It uses WebEx WebOffice as a project planning, management and resource tool. "WebEx WebOffice has allowed us to engage in a wide range of groupware services without the need for an expensive Microsoft Exchange or Lotus Notes infrastructure." - Mark Albert, Vice President.