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Customer Service Launches in Germany Launches in Germany

On-demand collaboration service provider brings businesses in Germany a faster and more efficient collaboration solution
Woburn, MA (November 17, 2004) - (, the world's leading provider of on-demand collaboration services, today announced it has launched a new German language version of its collaboration suite. By introducing its service to the German market, Europe's largest economy, is allowing area businesses to drive business productivity and increase efficiency in an entirely new way. is now available in three of the world's largest economies (North America, Asia and Europe) and the company plans to roll out its collaboration solution in more European languages in 2005. Currently the company serves more than 230,000 users across 8,200 businesses around the globe.
"This move represents a huge growth opportunity for us. Germany has a large number of small-to-midsize businesses - many of them with employees working across several major German cities," said Larry Griffin, COO of "This is when our product is at its finest. Our service bridges the physical gap between employees in different locations and allows them to manage projects and other business activities all online."
According to an April 2004 Gartner, Inc. report titled German IT Market and Economic Overview, "The backbone of the German economy is its vast market of small-to-midsize businesses (SMB's), or Mittelstand. This market represents about 60 percent of all economic activity across more than 3 million companies." The report also adds that many German "SMB's are attractive to vendors that have perfected a value proposition and business model that is geared to smaller organizations."'s success in the U.S. SMB market has already attracted many German businesses. For example, Engel & Voelkers, a German-based real estate company that has 150 offices around the world and is a partner of both Christie's Great Estates and of Chesterton Blumenauer Binswanger, is already using the English version of the product.
" is a proven and important part of our IT infrastructure," said Henning Andresen, project manager at Engel & Voelkers. "It allows us to collaborate instantly with different offices from around the globe without any additional efforts, such as software installation or hardware purchase.", the German version of, is available immediately at Like the English version, potential German customers can take a free 30-day trial. They can then invite co-workers, partners or even clients to a private and secure intranet site where they can immediately post and share documents, manage group schedules, create databases, assign tasks and even start discussion threads, among other collaboration activities. In addition, the new service can be viewed in both English and German. This multi-lingual functionality means businesses can work in real-time across different continents in different languages.
Pricing & Availability of German Services:
All German customers will receive pricing comparable to that of the U.S. version of the service, which runs about $10/user/month. The German product is available immediately and is fully supported by's customer service staff.
About is the world's leading provider of on-demand collaboration services for small businesses or departments and groups inside large organizations. The company serves more than 350,000 users across 10,000 companies worldwide and offers a secure, web-based collaboration suite to share critical business information quickly and easily at any time from anywhere. Privately held and profitable, is led by an experienced team of software industry professionals who are committed to providing a secure, customizable, easy-to-deploy intranet solution supported by world-class customer service. is a PC Magazine "Editor's Choice" winner and is rated one of the world's "Top 25" leading service providers by ASPNews. The company has also been ranked by the Boston Business Journal as one of the fastest growing private companies in Massachusetts for two consecutive years. For more information or to take a FREE 30-day test drive, visit, e-mail or call 888-932-2600 or 781-565-6000.
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Press Contact:
Colin Smith
Director of Public Relations
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